Effective Date: 16-01-2025
This Refund and Returns Policy outlines the conditions under which refunds and cancellations apply to purchases and subscriptions of DentalMaster software and services. By using our services, you agree to the terms outlined below.
1. Refund Policy
1.1 Eligibility for Refunds
- A refund is available only within 14 days of the initial purchase or first subscription registration.
- Refund requests must be submitted in writing via email to info@dentalmaster.com with proof of purchase.
- Refunds are applicable only for the initial purchase and do not apply to renewals or additional purchases.
- After the 14-day period, no refunds will be issued.
1.2 Refund Process
- Once a refund request is received, we will review and process it within 7 business days.
- Approved refunds will be issued via the original payment method used at the time of purchase.
- Processing times may vary depending on the payment provider (e.g., PayPal, banks).
2. Subscription Cancellation
2.1 Cancellation Rights
- Customers may cancel their subscription at any time.
- Cancellation requests must be made via the account settings on our platform or by contacting info@dentalmaster.com.
- Once canceled, the subscription will remain active until the end of the current billing cycle.
2.2 No Partial Refunds for Subscription Cancellation
- There are no refunds for unused portions of a subscription period.
- After cancellation, customers will retain access to the service until the last paid period expires.
3. Exceptions
- Refunds are not available for:
- Renewed subscriptions.
- Training services, consultation, or other professional services rendered.
- Transactions made using promotional or discounted offers.
4. Contact Information
For any questions regarding our refund and cancellation policy, please contact us at:
Email: info@dentalmaster.com
Phone: +32 25881911
WhatsApp: +32 469 129123
Note: While our central support service operates with a Belgian phone number, DentalMaster is not located in Europe. Our company operates on a global scale, and our support services are provided remotely.
This policy ensures transparency and fairness while maintaining the integrity of our subscription services. Thank you for using DentalMaster!